8x8
Want to see inside every deal? Capture call data, and you can
About
8x8's business phone systems deliver affordable, cloud-based voice, video, messaging, and contact center solutions, helping you serve customers anytime.
8x8 calls and leverage Gong Conversational Intelligence with this integration.
Features
Import 8x8 Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
Integration Diagrams
Data
Gong
Gong
Data
8x8 Calls
8x8 Calls
Connect
Enable this integration from Gong Company Settings > Telephony Systems
Note:
- Remember to set your users to be recorded in 8x8
- 8x8 automatically records calls made from a mainline, department, call center or coaching group.
- Calls made from individual direct lines are automatically recorded if the relevant users are on 8x8 Sell licenses, and placed into a Coaching Team.