Amazon Connect
Captured call data gives you total visibility into deals
About
About Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost from next-gen cloud architecture, Interactive Voice Response (IVR), and call center routing.
Ingest Amazon Connect calls and leverage Gong Conversational Intelligence.
Ingest Amazon Connect calls and leverage Gong Conversational Intelligence.
Features
Import Amazon Connect Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
The speaker separation for Amazon Connect recordings is stereo.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
Integration Diagrams
Data
Gong
Gong
Data
Amazon Connect Calls
Amazon Connect Calls
Connect
Enable this integration from Gong Company Settings > Telephony Systems
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Amazon Connect that stereo call recording is enabled.
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Amazon Connect that stereo call recording is enabled.