# Amazon Connect
> Captured call data gives you total visibility into deals

Canonical page: https://collective.gong.io/integrations/amazon-connect
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/05v6yjdi0dubjry8x9a5e8m551nk

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [aws.amazon.com/pt/connect](https://aws.amazon.com/pt/connect/)

## Call to actions
- [Connect](https://app.gong.io/welcome/sign-in?targeturl=%2Fintegrations%2Ftelephonycalls%3Fprovider%3DAMAZON_CONNECT)

## About
About Amazon ConnectAmazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost from next-gen cloud architecture, Interactive Voice Response (IVR), and call center routing.Ingest Amazon Connect calls and leverage Gong Conversational Intelligence. 

## Features
- **Import Amazon Connect Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

## FAQs
### What is the speaker separation for Amazon Connect recordings?
The speaker separation for Amazon Connect recordings is stereo.This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

## Permissions
- Gong — Pull from Partner — Amazon Connect Calls

## Connect
Enable this integration from Gong Company Settings > Telephony SystemsNote: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Amazon Connect that stereo call recording is enabled.