Turn Gong conversations into leadership insights
ArcGlass understands the stakeholders, context, and goals behind field conversations, and helps leadership guide the field to close more business.
About
ArcGlass is an AI-powered conversation intelligence platform that helps leaders understand what is happening across customer and sales conversations without attending every call.
ArcGlass analyzes conversations from Gong to surface customer needs, objections, risks, opportunities, competitive mentions, messaging effectiveness, and follow-up actions. It gives leadership a clear view of why deals are progressing or stalling and helps teams improve how they communicate with customers.
Media
Features
Import Calls
Connect ArcGlass to Gong and choose which calls you want to import for analysis.
ArcGlass securely imports authorized call recordings, transcripts, participant information, and related metadata from Gong. Imported conversations are analyzed to surface customer needs, objections, risks, opportunities, competitive mentions, follow-up actions, and insights into how your message landed.
You remain in control of which Gong calls and users are included. ArcGlass only accesses data authorized by your organization.
Benefits
Turn Every Call into Actionable Customer Intelligence
ArcGlass analyzes Gong calls to uncover customer needs, objections, risks, opportunities, competitive mentions, and follow-up actions.
Leaders get a clear view of what is happening across customer conversations, while sales teams learn how their message landed and how to improve future calls.
FAQ
ArcGlass imports only the Gong data authorized by your organization, which may include call recordings, transcripts, participant information, users, and related call metadata.
ArcGlass uses this information to identify customer needs, objections, risks, opportunities, competitive mentions, follow-up actions, and communication insights. Your Gong administrator controls the scope of access granted to ArcGlass.
Integration Diagrams
Connect ArcGlass to Gong to securely import authorized call recordings, transcripts, participant information, and related metadata.
ArcGlass analyzes these conversations to identify customer needs, objections, risks, opportunities, competitive mentions, follow-up actions, and patterns across calls. Leaders gain a clearer view of what is happening across customer conversations, while customer-facing teams receive insights that help them improve how their message lands.
Organizations control which Gong users and calls are included. ArcGlass only accesses data authorized through the Gong integration.
Data
Calls
Calls
Data
Calls
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Requirements
Subscriptions Required
1. Requires an active Gong subscription and a separate ArcGlass subscription.
2. A Gong administrator must authorize the integration and grant ArcGlass access to the permitted users, calls, recordings, transcripts, and related metadata.
Gong Administrator Access
A Gong administrator must install and authorize the ArcGlass integration.
The administrator must grant access to the Gong users, calls, recordings, transcripts, and metadata that ArcGlass is permitted to process.
Connect
Connect your Gong account to ArcGlass to securely import authorized call recordings, transcripts, participants, and related conversation metadata.
Once connected, ArcGlass continuously analyzes selected Gong conversations and organizes the findings into leadership insights, account-level signals, coaching recommendations, and actionable follow-ups. Access is limited to the recordings and data authorized by your organization.