# Assembly
> Turn customer feedback into product growth and support requests into long-lasting relationships.

Canonical page: https://collective.gong.io/integrations/assembly
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/zrt74v3126hgkivgetzbpnorl89m

## At a glance
- Filter by Category: [CRM](https://collective.gong.io/t/primary-category/crm), [Product Insights](https://collective.gong.io/t/primary-category/product-insights)
- Filter by Feature: Import Calls, Use Gong Data
- Website: [askassembly.app](https://askassembly.app/)

## Call to actions
- [Connect](https://askassembly.app/)

## About
Use one platform to track your customers’ journey from the moment they onboard till the day they expand.With the Assembly + Gong integration, every critical touchpoint—whether it's a kickoff call, renewal conversation, or executive business review—is automatically captured and centralized. You’ll get direct visibility into how your team engages across sales, onboarding, support, and success, without digging through email threads or scattered notes.

## Screenshots
- ![Assembly](https://assets.partnerfleet.app/adb8m1c2e9svgpbrwfuvfptaz8a4)
- ![Assembly](https://assets.partnerfleet.app/37nj34vkvh8pk6qdtu23xyy80a4x)

## Features
- **Timeline Embeds** — Gong calls show up alongside tasks, touchpoints, and metrics in Assembly's customer timeline for full context.
- **Conversation Highlights** — Extract and surface important moments like next steps, sentiment shifts, blockers, and key stakeholders.
- **Automatic Call Syncing** — Pull Gong calls into Assembly timelines, linked to the right account and stage—no manual work needed.
- **Insight Triggers** — Use Gong metadata (talk time, topics, action items) to trigger alerts, workflows, or playbooks in Assembly.

## Benefits
- **Save Time, Stay Synced** — No more copy-pasting call notes. Everyone’s on the same page instantly, from AE to CSM to Support.
- **Spot Risk Early** — Uncover drop-offs in engagement or concerning tone shifts before they turn into churn.
- **Drive Stronger Outcomes** — Better onboarding, tighter follow-through, and more timely expansions—all powered by context.
- **Build Trust with Customers** — Show up prepared, reference past conversations, and make your customers feel heard and supported.

## Permissions
- Calls — Push to Partner — Timelines

## Next steps
- **Subscriptions Required** — Must have Assembly subscription - contact us at https://askassembly.app/! Must have Gong subscription
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have admin permissions within Assembly. They can connect Gong for their whole team! 

## Connect
More information on our website here - https://askassembly.app/ and our docs here: https://docs.askassembly.app/