BackEngine
Stop churn risk across your entire customer base
About
This integration empowers B2B companies with company-wide understanding of customer needs and enables teams to proactively align their efforts, address customer needs, and ultimately drive Net Revenue Retention (NRR) through enhanced customer experiences by combining Gong Call Data with BackEngine.
Features
Use Gong Data in BackEngine
Synthesize insights from Gong Calls with other communication channels to create a comprehensive understanding of customer needs and sentiment.
Benefits
Proactive Customer Success
Leveraging Gong Data in BackEngine enables teams to identify emerging trends and customer needs early, address issues, and capitalize on opportunities before they impact NRR.
Strategic Decision Support
Leverage AI-powered trend analysis across all customer touchpoints to inform product development, marketing strategies, and overall business decisions.
Integration Diagrams
Data
Gong Call Data
Gong Call Data
Data
BackEngine
BackEngine
Connect
- Create an account with BackEngine.AI
- BackEngine will help with setup, defining which calls should be loaded and analyzed
- Once setup, use an OAuth link to enable the integration