# BackEngine
> Stop churn risk across your entire customer base

Canonical page: https://collective.gong.io/integrations/backengine
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/deo49y6l5cgvu96cjf1ybme3tdwr

## At a glance
- Filter by Category: [Account Insights](https://collective.gong.io/t/primary-category/account-insights)
- Business Outcome: [Retention & Expansion](https://collective.gong.io/t/business-outcome/retention-and-expansion)
- Filter by Feature: Use Gong Data
- Website: [backengine.ai](https://collective.gong.iobackengine.ai)

## Call to actions
- [Connect](https://www.backengine.com/gong-integration)

## About
This integration empowers B2B companies with company-wide understanding of customer needs and enables teams to proactively align their efforts, address customer needs, and ultimately drive Net Revenue Retention (NRR) through enhanced customer experiences by combining Gong Call Data with BackEngine.

## Features
- **Use Gong Data in BackEngine** — Synthesize insights from Gong Calls with other communication channels to create a comprehensive understanding of customer needs and sentiment.

## Benefits
- **Proactive Customer Success** — Leveraging Gong Data in BackEngine enables teams to identify emerging trends and customer needs early, address issues, and capitalize on opportunities before they impact NRR.
- **Strategic Decision Support** — Leverage AI-powered trend analysis across all customer touchpoints to inform product development, marketing strategies, and overall business decisions.

## Permissions
- Gong Call Data — Push to Partner — BackEngine

## Connect
Create an account with BackEngine.AIBackEngine will help with setup, defining which calls should be loaded and analyzed Once setup, use an OAuth link to enable the integration