# Bagel Technologies
> Bagel AI gathers product feedback from all VOC channels including tickets, calls, surveys, and CRM fields

Canonical page: https://collective.gong.io/integrations/bagel
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/d5kfwmpfu67y4gci2sc2ijv97vn7

## At a glance
- Filter by Category: [Product Insights](https://collective.gong.io/t/primary-category/product-insights)
- Business Outcome: [Retention & Expansion](https://collective.gong.io/t/business-outcome/retention-and-expansion)
- Filter by Feature: Use Gong Data
- Website: [www.getbagel.com](https://www.getbagel.com/)

## Call to actions
- [Connect](https://app.getbagel.com/settings/integrations/gong)

## About
The Bagel integration for Gong parses call transcripts to identify product gaps and pain points that match product roadmap candidates.

## Screenshots
- ![Bagel Technologies](https://assets.partnerfleet.app/uncdb867b8cv26bu1emwwksgl5il)

## Features
- **Use Gong Data in Bagel Technologies** — By parsing Gong Call Transcripts, Bagel finds product feedback and maps to product development candidates to help product teams understand customer needs and prioritize roadmaps.  

## FAQs
### Does Bagel analyze the calls themselves or only the transcripts?
Bagel AI currently only analyzes the text transcripts of the calls

### Which calls are relevant for Bagel AI
Typically, Customer facing calls such as QBRs, weekly calls, Sales Calls. These are calls in which Product Gaps are likely to be discussed.

### How does Bagel AI maintains the privacy of the data
Bagel AI is SOC2 Compliant with a recent Q4, 2024 Audit and is taking all required measures to protect its customers data both in transit and while stored.

## Permissions
- Gong Call Data — Push to Partner — Bagel Technologies

## Connect
Go to Settings-Integrations in Bagel UIEnsure you are logged in as a Gong Business AdminIn the "Gong" integration line, click on the "+" signSelect "Authorize" and then "Allow" to enable the integrationChoose "Import Now" to start the import process