CallRail
Capture all calls, understand what's being said and gain critical insights.
About
CallRail provides call tracking and analytics for online and offline marketing campaigns. We make it easy to track phone call conversions from PPC, SEO, web referrals, and direct marketing.
Ingest CallRail calls and leverage Gong Conversational Intelligence.
Ingest CallRail calls and leverage Gong Conversational Intelligence.
Features
Import CallRail Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
Integration Diagrams
Data
Gong
Gong
Data
CallRail Calls
CallRail Calls
Connect
Enable this integration from Gong Company Settings > Telephony Systems
Note:
- Remember to set your users to be recorded in CallRail.
- CallRail automatically records calls made from a mainline, department, call center or coaching group.
- Calls made from individual direct lines are automatically recorded if the relevant users are on CallRail Sell licenses, and placed into a Coaching Team.