Edgedive
Edgedive automatically collects, organizes, and analyzes qualitative customer data for product & ops teams - i.e. call transcripts, support threads, slack channels, etc. Find out what your customers are actually saying, no matter where they say it.
About
Edgedive transforms your Gong call transcripts into a continuous stream of actionable product insights—automatically and at scale.
By integrating directly with Gong, Edgedive captures and analyzes customer conversations in real time, eliminating the need for manual tagging or feedback forms. It identifies feature requests, pain points, and emerging themes, linking them to specific customers and enriching them with CRM data like ACV, segment, and more.
With Edgedive, product and revenue teams can move from guesswork to certainty, making informed decisions based on real customer conversations.
Features
Unified Feedback Repository
Aggregate insights from Gong calls, Slack channels, support threads, and more into a single, searchable hub.
AI-Powered Analytics
Utilize cutting-edge models to extract high-quality insights and analyze customer feedback.
Launch Pulse Monitor
Monitor live sentiment around product releases without waiting weeks for feedback.
Gap Radar
Identify features missing from closed-lost deals to inform product development priorities.
Benefits
Faster Insight-to-Action Cycle
Skip the feedback form backlog—get insight straight from conversations as they happen.
Higher Signal, Lower Noise
Stop randomly sifting through raw transcripts or notes. Edgedive curates what matters most with AI precision.
Align Teams Around the Customer
Ensure product, sales, and success teams stay informed with a unified understanding of customer needs.
Close the Loop Automatically
No more lost insights—Edgedive keeps product signals flowing continuously from sales calls to roadmaps.
Integration Diagrams
Data
Calls
Calls
Data
Sources
Sources
Requirements
Authenticating User Requirements
To authenticate this integration for the first time, a user must be a Gong Tech Admin and have admin permissions in Edgedive
Subscriptions Required
Must have Edgedive and Gong subscription
Connect
- Log into your Edgedive account and open the Connections tab
- Click on Gong and follow the instructions to integrate your account