# Five9
> Capture all calls, understand what's being said and gain critical insights

Canonical page: https://collective.gong.io/integrations/five9
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/ehug2utdi74xo0rmlg419l1ra2oo

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [www.five9.com/pt-br](https://www.five9.com/pt-br)

## Call to actions
- [Connect](https://app.gong.io/welcome/sign-in?targeturl=%2Fintegrations%2Ftelephonycalls)

## About
Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences.Ingest Five9 calls and leverage Gong Conversational Intelligence. 

## Features
- **Import Five9 Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

## FAQs
### What is the speaker separation for Five9 recordings?
The speaker separation for Five9 recordings is stereo. This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

## Permissions
- Gong — Pull from Partner — Five9 Calls

## Connect
Enable this integration from Gong Company Settings > Telephony SystemsNote: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Five9 that stereo call recording is enabled.