# Freshworks
> Personalize engagement, shorten your sales cycle, and grow your business with Freshsales

Canonical page: https://collective.gong.io/integrations/freshworks
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/pjd99se2dax6pvkuzndv26j77t27

## At a glance
- Filter by Category: [CRM](https://collective.gong.io/t/primary-category/crm)
- Filter by Feature: CRM Integration
- Website: [www.freshworks.com/crm/sales/?utm_source=ISV_FW&utm_medium=Marketplace&utm_campaign=Gong%20Integration%20Marketplace%20Listing](https://www.freshworks.com/crm/sales/?utm_source=ISV_FW&utm_medium=Marketplace&utm_campaign=Gong%20Integration%20Marketplace%20Listing)

## Call to actions
- [Connect](https://www.freshworks.com/apps/freshworks_crm/gong/?utm_source=ISV_FW&utm_medium=Marketplace&utm_campaign=Gong%20Integration%20Marketplace%20Listing)

## About
Powered by Freddy Al and built on the next-generation customer engagement platform, Freshsales Suite helps unify internal silos and deliver personalized experiences across marketing and sales. The all-in-one intelligent CRM includes sales force automation, marketing automation, chat, and telephony in a single and intuitive UI. It empowers sales and marketing teams to attract the best leads, engage meaningfully, close deals faster, and nurture lasting relationships.This integration facilitates a two-way data sync between Freshsales and Gong. 

## Screenshots
- [Freshworks (video)](https://youtu.be/Du9mKz9Vd8E)

## Features
- **Send Freshsales Data to Gong** — See a list of Calls associated with each of the Freshsales records in GongFilter Calls by Freshsales fieldsView deals and their potential revenue value in the Accounts page
- **Use Gong data in Freshsales** — View Gong Call recordings without leaving Freshsales productHave a repository of Calls and Action Items from GongAutomatically create tasks in Freshsales with Action Items from Gong Calls

## Permissions
- Gong — Bi-Directional — Freshsales

## Connect
Available to Freshsales customers on Enterprise plans.Pre-Installation pageGo to the Freshsales configuration page and enter a valid email addressClick on next will take you to the Gong connect pageGong access key and access secret will be available in Gong instanceOpen Gong Website and then create an accountUnder User icon dropdown click on company settingsIn company settings page, click on the API under Ecosystem sectionClick on API Keys tab, there will be Get API Key buttonClick on API Key button will provide us with the Gong Access key and Access secretCopy the Gong Access key and Access secret and paste it in the Required fieldsEntered email address cannot be changed after final validationTo edit email address hit the ‘Change Email’ button on the Email cardHit the connect button to validate the page.Post-Installation pageGo to configuration pageHit the edit button on Gong access secret and key to edit Gong access secret and keyEnter the Correct Gong access secret and key and hit connect to validateHit the edit button on Freshsales domain and API key to edit Freshsales domain and API key (optional)Enter the correct Freshsales domain and API key and hit connect to validate (optional)*oAuth Workflow Coming Soon