# Fuze
> Capture all calls, understand what's being said and gain critical insights

Canonical page: https://collective.gong.io/integrations/fuze
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/jbu1qmsizzww47xqnx1bnhgurwhc

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [fuze.com](https://fuze.com/)

## Call to actions
- [Connect](https://app.gong.io/welcome/sign-in?targeturl=%2Fintegrations%2Ftelephonycalls%3Fprovider%3DFUZE)

## About
Fuze is a global cloud communications company, providing a unified communications and contact center experience for the enterprise.Ingest Fuze calls and leverage Gong Conversational Intelligence with this integration. 

## Features
- **Import Fuze Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

## FAQs
### Will Gong be able to separate speakers from Fuze recordings?
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.

### What is the speaker separation for Fuze recordings?
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.

## Permissions
- Gong — Pull from Partner — Fuze Calls

## Connect
Request a token from Fuze and input it in Gong.In order to get the token, email product-integration-access-requests@fuze.com with:○ Customer name○ Login Username of a user with admin privileges○ Email address associated with the user (if different)See details below (adapted from the "Fuze Key Generation Process" section of the Fuze API document).Customer NameThe customer name is shown in the hub ( https://hub.thinkingphones.com/ )