Fuze
Capture all calls, understand what's being said and gain critical insights
About
Fuze is a global cloud communications company, providing a unified communications and contact center experience for the enterprise.
Ingest Fuze calls and leverage Gong Conversational Intelligence with this integration.
Ingest Fuze calls and leverage Gong Conversational Intelligence with this integration.
Features
Import Fuze Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
Integration Diagrams
Data
Gong
Gong
Data
Fuze Calls
Fuze Calls
Connect
- Request a token from Fuze and input it in Gong.
In order to get the token, email [email protected] with:
○ Customer name
○ Login Username of a user with admin privileges
○ Email address associated with the user (if different)
See details below (adapted from the "Fuze Key Generation Process" section of the Fuze API document). -
Customer Name
The customer name is shown in the hub ( https://hub.thinkingphones.com/ )