# Gainsight
> Supercharge your customer success strategy with the tools you use daily

Canonical page: https://collective.gong.io/integrations/gainsight
Marketplace: Gong Collective
Last updated: 2025-04-23
Logo: https://assets.partnerfleet.app/45thyobdk33hmme4mdd4x3b4txg6

## At a glance
- Filter by Category: [Account Insights](https://collective.gong.io/t/primary-category/account-insights)
- Business Outcome: [Retention & Expansion](https://collective.gong.io/t/business-outcome/retention-and-expansion)
- Filter by Feature: Embed Gong Calls, Use Gong Data
- Website: [www.gainsight.com](https://www.gainsight.com/)

## Call to actions
- [Connect](https://support.gainsight.com/gainsight_nxt/Timeline/02Admin_Guides/Configure_Gong_Integration_Settings)

## About
Managing your customer accounts is even easier with the Gainsight integration for Gong. With direct views into critical milestones across the entire customer journey such as sales discussions, business reviews, and team performances to name a few, your CS organization can be sure all customer interactions are being captured.

## Screenshots
- ![Gainsight](https://assets.partnerfleet.app/xy6ozovdsrgr84cq15ufi8rxtnhh)

## Features
- **Embed Gong Calls in Gainsight** — Access Gong calls coupled with Gainsight AI noes directly from Gainsight Timelines to empower CS Teams with rich insights required to drive retention and growth.
- **Use Gong Call Data in Gainsight** — With Gong call logs on Gainsight Timelines,  your CS team is sure to capture all customer interactions while being alerted to upsell opportunities or potential customer-health risk factors across their book of business from right where they're already working.

## Benefits
- **Enabling Data-Driven Customer Focus** — Capturing Gong call recordings and Tracker mentions in Gainsight Timelines empowers Customer Success Teams to more easily focus on customer experience, while engaging in meaningful conversations driven by relevant insights and activities. 

## Permissions
- Gong Calls & Data — Push to Partner — Gainsight Timelines

## Connect
Note, Gainsight has upgraded from the SFDC Edition to the more advanced NXT Customer Success platform. For Gainsight NXT:Configure Gong Integration Settings (Admin Guide)Access Gong Activities in Timeline (User Guide)Gong Integration FAQs