# Genesys
> Capture all calls, understand what's being said and gain critical insights

Canonical page: https://collective.gong.io/integrations/genesys
Marketplace: Gong Collective
Last updated: 2026-01-29
Logo: https://assets.partnerfleet.app/dh554aa21deuupwmhovblnut2ywy

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [www.genesys.com](https://www.genesys.com/)

## Call to actions
- [Connect](https://app.gong.io/welcome/sign-in?targeturl=%2Fintegrations%2Ftelephonycalls%3Fprovider%3DPURECLOUD)

## About
Genesys is a leader for omnichannel customer experience & contact centre solutions, trusted by 10,000+ companies in over 100 countries.Ingest Genesys calls and leverage Gong Conversational Intelligence. 

## Features
- **Import Genesys Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

## FAQs
### What is the speaker separation for Genesys recordings?
The speaker separation for Genesys recordings is stereo.This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

## Permissions
- Gong — Pull from Partner — Genesys Calls

## Connect
Enable this integration from Gong Company Settings > Telephony SystemsNote: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Genesys that stereo call recording is enabled.