Genesys
Capture all calls, understand what's being said and gain critical insights
About
Genesys is a leader for omnichannel customer experience & contact centre solutions, trusted by 10,000+ companies in over 100 countries.
Ingest Genesys calls and leverage Gong Conversational Intelligence.
Ingest Genesys calls and leverage Gong Conversational Intelligence.
Features
Import Genesys Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
The speaker separation for Genesys recordings is stereo.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
Integration Diagrams
Data
Gong
Gong
Data
Genesys Calls
Genesys Calls
Connect
Enable this integration from Gong Company Settings > Telephony Systems
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Genesys that stereo call recording is enabled.
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Genesys that stereo call recording is enabled.