# Groove
> Capture all calls, understand what's being said and gain critical insights.

Canonical page: https://collective.gong.io/integrations/groove
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/eshdxawbpkqrdlxi0ry8uhjzuofc

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Business Outcome: [New Business](https://collective.gong.io/t/business-outcome/new-business)
- Filter by Feature: Import Calls
- Website: [www.groove.co](https://www.groove.co/)

## Call to actions
- [Connect](https://app.gong.io/welcome/sign-in?targeturl=%2Fintegrations%2Ftelephonycalls)

## About
The simple helpdesk for SaaS and eCommerce businesses. Ingest Groove calls and leverage Gong Conversational Intelligence. 

## Features
- **Import Groove Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

## FAQs
### What is the speaker separation for Groove recordings?
The speaker separation for Groove recordings is stereo.This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

## Permissions
- Gong — Pull from Partner — Groove Calls

## Connect
Enable this integration from Gong Company Settings > Telephony SystemsNote: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Groove that stereo call recording is enabled.