# Merge
> Merge is the leading provider of customer-facing integrations and agent tools for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies

Canonical page: https://collective.gong.io/integrations/merge
Marketplace: Gong Collective
Last updated: 2026-06-23
Logo: https://assets.partnerfleet.app/l3bq0z5j3jpiktv1uu5t4r8dy4lf

## At a glance
- Filter by Category: [Workflow & Automation](https://collective.gong.io/t/primary-category/workflow-and-automation)
- Business Outcome: [Rep Productivity](https://collective.gong.io/t/business-outcome/rep-productivity)
- Filter by Feature: Use Gong Data
- Website: [www.merge.dev](https://www.merge.dev)

## Call to actions
- [Connect](https://ah.merge.dev/signup)

## About
Merge Agent Handler is the tool-calling platform for AI agents. It gives your agent secure, reliable access to the tools your users need across hundreds of MCP-ready third-party services.With the Gong integration, your AI agents get governed, read-only access to Gong data: calls, transcripts, library content, workspaces, users, and activity, scorecard, and interaction stats. Private calls are always excluded.Sample use cases:Pull yesterday's customer calls and summarize the top objectionsFind every call in the last 30 days where the prospect mentioned pricing and surface the timestampsList coaching opportunities from the last 7 days, sorted by talk-ratio score

## Screenshots
- ![Merge](https://assets.partnerfleet.app/wkfpchamqmhbf9k6zm7yatv51r1v)
- ![Merge](https://assets.partnerfleet.app/eiytny33tlpc8tlyrumavvizixki)

## Features
- **Use Gong Data in Merge** — Agents can pull calls, transcripts, library content, workspaces, users, and activity, scorecard, & interaction stats and then summarize calls, surface keyword mentions, and rank coaching opportunities. Private calls are always excluded.

## Benefits
- **Why Merge Agent Handler for Gong** — Real Gong context: calls, transcripts, library, and stats, available to your AI agents on demand.Secure by default: read-only access, private calls always excluded, and Gong tokens never exposed to end users.Governed access: org-level OAuth authorized by a Gong Tech Admin, with tool scoping per agent surface.Enterprise-ready: data-loss prevention on every call and a complete Audit Trail of every request.Fast setup: one Gong Tech Admin authorizes once, then agents are connected.

## FAQs
### How is user access to Gong call data managed in Merge?
Gong supports org-level OAuth only: a Technical Administrator authorizes once and Gong issues a single org-scoped token.Merge accesses only the scopes the admin grants at authorization (e.g. calls, transcripts), and cannot access Gong data beyond what that token permits.Merge applies no per-user filtering, access is determined by the Gong credential and Gong's own permission and privacy rules. With the shared org credential, all RegisteredUsers receive the same org-level results Gong returns.Private calls (isPrivate: true) are always excluded.

## Permissions
Give your AI agents secure, read-only access to Gong — calls, transcripts, library, and stats — through Merge Agent Handler's governed, auditable interface.

- Gong Call and User Data — Push to Partner — Valuable context for agents

## Next steps
- **Authenticating User Requirements** — Gong uses org-wide authorization via oAuth2, which is done once per organization. An authenticating user must be a Gong Tech Admin. Learn more in Merge's documentation: https://docs.merge.dev/merge-agent-handler
- **Subscriptions Required** — Requires an active Gong subscriptionMust have a Merge accountSign up for Merge Agent Handler at https://ah.merge.dev/signup, or log in to your existing account

## Connect
Connecting Gong to Merge Agent Handler takes a one-time setup by a Gong tech admin.1. In Agent Handler, add Gong as a connector and start the connection flow. 2. A Gong tech admin authorizes via OAuth. Because Gong uses org-wide authorization, this is done once for the whole instance. 3. Agents now have scoped, read-only access to Gong data through Merge.Prefer to use your own OAuth app or an API key? Agent Handler supports both — see Merge's documentation for setup