# Modus
> Modus is the early warning system for your salesforce â benchmarking signals to detect, inspect, and correct issues before revenue slips. From predicting attrition to underperformance, Modus lets you act before the quarter derails.

Canonical page: https://collective.gong.io/integrations/modus
Marketplace: Gong Collective
Last updated: 2026-08-07
Logo: https://assets.partnerfleet.app/dg9m1igwp9rbgpwgxsr0hsxryvuq

## At a glance
- Filter by Category: [Account Insights](https://collective.gong.io/t/primary-category/account-insights)
- Filter by Feature: Use Gong Data
- Website: [himodus.com](https://himodus.com)

## Call to actions
- [Connect](https://api.himodus.com/api/third-party-oauth/gong/marketplace/start)

## About
The Modus Attrition Risk Detector integrates Gong's conversation intelligence data with your workforce analytics to predict employee flight risk before it's too late. By analyzing declining call activity, meeting engagement, and email follow-up patterns alongside sales performance metrics, this integration provides early warning signals of at-risk sales reps—typically 2-4 weeks before traditional indicators surface.Sales leaders get a complete view of both what employees are producing (revenue, bookings, close rates) and how engaged they are (call volume trends, meeting quality, composite engagement scores). This dual-lens approach identifies disengagement patterns that pure performance metrics miss, enabling proactive retention conversations and replacement hiring plans.

## Screenshots
- ![Modus](https://assets.partnerfleet.app/tida5pm58tqryoy00k9t2voihk59)
- ![Modus](https://assets.partnerfleet.app/7ibv1uz8q9z8lxojq0oo5d6ao5zt)
- ![Modus](https://assets.partnerfleet.app/triktriiexgrurol8ojgvrwyw9ns)

## Features
- **Benchmark-Driven Sales Insights** — AI-powered analysis across 23 performance dimensions comparing your sales team to market data using vector search technology (pipeline coverage, win rates, territory optimization, capacity planning).
- **Early Attrition Detection with Behavioral Signals** — Multi-factor risk scoring combining 6 Gong behavioral metrics (call volume, meeting engagement, email follow-ups, talk ratio, composite engagement, activity consistency) with 4 performance indicators.
- **Meeting Quality Scoring** — 0-100 engagement scores for every call/meeting based on conversation balance (40-60% talk ratio ideal), questions asked, participant counts, video usage, and topic depth.

## Benefits
- **Data-Driven Decision Making** — Know exactly where your team stands vs. industry peers with specific, actionable recommendations. Example: "Pipeline coverage is 2.8x vs. 3.5x benchmark - increase by 0.7x to hit quota" with timeline and impact estimates.
- **Revenue Protection** — Identify at-risk sales reps 2-4 weeks earlier than traditional methods (10% fewer false positives). Intervene proactively or initiate replacement hiring (4-month lead time) before unexpected departures disrupt your pipeline and quota attainment.
- **Surface True Disengagement** — Catch quality decline that volume metrics miss. A rep making 50 low-quality calls (monologuing, no questions, no follow-ups) is flagged early. Composite scoring (50% volume + 50% quality) prevents both false positives and false negatives.

## FAQs
### How are employees matched between Gong and Modus?
Automatic matching by work email address (primary) or full name (fallback). No manual mapping needed.

### Can I backfill historical data after connecting?
Yes, the initial sync automatically pulls 90 days of history. For older data, contact support@himodus.com for custom backfill options.

## Permissions
- Call Activity, Engagement Metrics, Conversation Intelligence — Pull from Partner — Attrition Risk Alerts, Sales Insights, Benchmark Analysis

## Next steps
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have call admin permissions in Modus
- **Subscriptions Required** — Must have a Modus subscription

## Connect
Setup Steps:1. Navigate to Settings > Integrations in Modus2. Click Connect on the Gong integration card3. Authorize Modus to access your Gong workspace4. Modus automatically syncs 90 days of historical call data and calculates baseline engagement metrics5. Attrition signals refresh daily - view insights in Sales > InsightsThe integration runs a full sync every 24 hours and calculates engagement trends by comparing the last 30 days vs. the previous 30 days for each sales rep.

## More from Modus
- [Modus](https://collective.gong.io/integrations/modus-mcpserver) — Modus is the early warning system for your salesforce â benchmarking signals to detect, inspect, and correct issues before revenue slips. From predicting attrition to underperformance, Modus lets you act before the quarter derails. · Logo: https://assets.partnerfleet.app/a6ew173561shq8usgaqlowhrccjv