# Nice CXone by inContact
> Capture all calls, understand what's being said and gain critical insights.

Canonical page: https://collective.gong.io/integrations/nicecxonebyincontact
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/lmnjiyrq8okr5nbj45dy1ajxp73i

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [icontact.com](https://icontact.com/)

## Call to actions
- [Connect](https://app.gong.io/welcome/sign-in?targeturl=%2Fintegrations%2Ftelephonycalls%3Fprovider%3DINCONTACT)

## About
Capture all calls, understand what's being said and gain critical insights.Ingest inContact calls and leverage Gong Conversational Intelligence. 

## Features
- **Import inContact Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

## FAQs
### What is the speaker separation for inContact recordings?
The speaker separation for inContact recordings is stereo.This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

## Permissions
- Gong — Pull from Partner — inContact Calls

## Connect
Enable this integration from Gong Company Settings > Telephony SystemsNote: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with inContact that stereo call recording is enabled.