# Nooks
> Nooks is the AI Sales Assistant platform that doubles pipeline by eliminating busywork and increasing quality live conversations — turning every rep into a superhuman seller.

Canonical page: https://collective.gong.io/integrations/nooks
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/65i7dna0ol8m211dodvidvjf058n

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [www.nooks.ai](https://www.nooks.ai/)

## Call to actions
- [Connect](https://app.nooks.in/login)

## About
Nooks is an AI sales assistant platform that gives reps superhuman selling powers. Nooks’ AI-powered dialer helps reps automate the busy work of calling – without sacrificing quality or strategy.Together, Gong and Nooks are supporting critical outcomes including helping reps be more productive and drive pipeline growth with our joint solution.Sales engagement platforms like Gong Engage help reps execute smarter plays at scale. AI-powered dialers like Nooks help them move fast – without losing precision.This means:Fewer manual tasksMore time in conversationsHigher quality outreachAnd a clear path from more meetingsIt’s everything your reps need to power through call blocks and book meetings faster than ever.This is Gong Engage’s first-ever AI dialer integration – giving reps a seamless, end-to-end experience from the moment a prospect gets added to a flow to the moment they connect. 

## Screenshots
- ![Nooks](https://assets.partnerfleet.app/h3t3bjue34lxjegavizhpzo9n2ll)
- [Nooks (video)](https://player.vimeo.com/video/1103481191?app_id=122963)

## Features
- **Import Nooks Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 
- **Use Gong Data in Nooks** — Load call tasks from Gong Engage straight into Nooks. No switching tabs or copy-pasting numbers. Tasks from your Gong Engage flows automatically appear in your Nooks call queue in real-time.

## Benefits
- **Use AI-powered parallel dialing to reach 3-5x more prospects** — Call multiple numbers at once and get to live conversations faster – while Nooks handles skips, voicemails, and dial trees.
- **Spot and fix bad numbers before they waste your time** — Nooks makes it easy to enrich invalid contacts on the fly with mobile numbers from the top 7 data providers – so you don’t stall out mid-cadence.
- **Log every interaction automatically back to Gong** — Nooks automatically logs call notes, dispositions, summaries, and contact updates back to Gong Engage and your CRM, so your data is always up to date.
- **Close the feedback loop to optimize outbound** — Once you're in the Nooks platform, every call fuels the feedback loop. Insights from conversations sync to Nooks Prospecting and Coaching Assistants, and back to Gong Engage for sharper sequencing.

## FAQs
### Will Nooks push calls to Gong that are voicemails and not a real person?
If you log a call manually with Nooks with a valid disposition, we will push that call to Gong.

### If I use Salesloft's integration with Gong, do I need to setup a Nooks integration too?
Yes, since Salesloft doesn't write calls made by third-party dialers to Gong via its integration.

### Do calls made via CSV import get pushed to Gong?
This is a setting you can decide.

## Permissions
- Gong — Pull from Partner — Nooks Calls

## Next steps
- **Subscriptions Required** — Must have Nooks subscriptionMust have Gong Engage subscription
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have a seat in Nooks

## Connect
How to Set Up the Gong Engage + Nooks IntegrationThe Gong Engage + Nooks integration gives reps everything they need to execute faster outbound workflows without losing precision.This guide walks you through the exact steps to connect Nooks and Gong Engage, plus important setup tips, known limitations, and how to get the most out of the integration.The integration is currently GA.Why It MattersGong Engage is a powerful sales engagement platform that helps teams sequence outreach at scale. Nooks is an AI-powered dialer that helps reps power through call blocks and have more human conversations.With this integration, you can:Load call tasks from Gong Engage directly into NooksUse AI-powered dialing to reach 3–5x more prospectsAutomatically log notes, outcomes, and updates back to Gong Engage and your CRMClose the feedback loop between calls, coaching, and prospectingLet’s get you set up!In Gong1. Connect Your CRM to GongGong pulls prospect information from your CRM (e.g., Salesforce). To connect:Go to Company Settings > CRM > SalesforceClick Connect2. Enable Telephony CallsIn order to log calls, users need the "Telephony Calls" setting enabled in Gong.Navigate to Company Settings > Team Members > Click User > Scroll to "Data Capture"3. Set Up Your Flows in Gong EngageNavigate to Engage > Flows > Personal Flows > New FlowAdd flow steps as neededAdd prospects to a flow via Engage > People > Add to FlowNote: Personal flows are only visible to the user who created them. Company flows are shared across the org.4. Map Phone Numbers in GongTo make sure phone numbers populate correctly in Nooks:Go to Company Settings > Engage CRM SetupConfigure phone number fields for both Contacts and LeadsIn Nooks1. Enable the Gong IntegrationOur Gong Engage integration is in beta. Contact your Nooks CSM or AE to enable it.Click the Gear Icon (top-right) in Nooks to connect to Gong via OAuthNote: The Nooks + Gong Engage integration is not the same as the legacy Gong integration. You may see both in your Settings menu in Nooks.2. Check Gong Settings in NooksOnce connected, Gong Engage will appear under Settings > Integrations, just like other integrations (Salesforce, Outreach, etc.)3. Multi-Integration Setup (Recommended)Connect your CRM (e.g., Salesforce) to Nooks as wellThis enables custom field hydration for better targeting and reportingNote: This is a Nooks only action. Contact your CSM can enable multi-integration.Key Nuances to KnowCall LoggingFirst dialed number will log against the task and complete the taskAdditional numbers will only log against the prospectGong Engage automations may not work because only the disposition on the first dialed number will apply.Some calls may not log due to Gong API issues or call recording fetch failuresRecordingsGong requires recordings for call logsDisabling recordings is not allowed while Gong is connected. Coming soon.Multi Integration (SFDC Required)Gong does not return custom fieldsConnect CRM to load custom prospect/account fields into NooksVoicemail MappingYou can map voicemails to sequencesIt is not possible to map to specific steps due to API limitationsRate LimitsThe Gong API has strict rate limitsLarger teams may experience issues; Gong support can increase limits on requestSequences + Flow AccessGong does not expose user-workspace associationsYou may see other users’ flows in Nooks, but can only load tasks assigned to youCompany flows and "All Tasks" work normallyNooks only pulls sequences from Gong’s default workspaceId