Pendo
Pendo is a product cloud creator for digital products and data-driven product teams.
About
Pendo is a product experience platform that helps teams integrate product intelligence into their organizations to confidently innovate at the speed of changing user needs. Pendo combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to gather data, understand user behavior and sentiment, and deliver better product experiences to their customers or employees.
Media
Features
Use Gong Data in Pendo
With the Gong integration, transcripts from customer calls are automatically imported into Pendo Listen when they contain product-relevant insights as detected by Pendo's AI classifier. Transcripts must contain identifiable feedback—such as feature requests, bug reports, or pain points—to be imported; calls without actionable product signals are filtered out.
Each imported call appears as a feedback item containing the full transcript, AI-categorized highlights, and a direct link to the original Gong recording with timestamp navigation. This allows product teams to click directly to the moment a customer articulated a specific need.
Benefits
Let the voice of the customer shape the roadmap
With the Gong integration, product teams gain direct access to the unfiltered voice of the customer without relying on secondhand summaries from sales or CS. Pendo AI scans every call and surfaces only the conversations containing actionable product signals—feature requests, pain points, bug reports—so you're not sifting through hours of recordings yourself.
This closes the gap between what customers tell your GTM teams and what reaches product. Requests that previously died in Slack threads or CRM notes now flow directly into Listen alongside your NPS responses, in-app feedback, and support tickets. Product teams can see the full picture in one place.
Integration Diagrams
Data
Call Transcripts
Call Transcripts
Data
Feedback
Feedback
Requirements
Pendo Listen Required
Must have Pendo Listen
Authenticating User Requirements
To authenticate this integration for the first time, a user must be a Gong Tech Admin and have Admin permissions in Pendo.
Gong Admin must grant permissions to the following OAuth scopes:
api:calls:read:transcript
api:workspaces:read
api:calls:read:extensive
api:settings:trackers:read
Gong Admin must grant permissions to the following OAuth scopes:
api:calls:read:transcript
api:workspaces:read
api:calls:read:extensive
api:settings:trackers:read
Connect
By connecting Gong to Pendo, transcripts from customer calls are automatically imported into Pendo when they contain valuable product insights as detected by Pendo’s AI.