Plecto
Plecto is the ultimate motivational KPI management tool for boosting support and sales teams’ performance, combining KPI visualization with employee engagement and coaching tools into one convenient and powerful platform.
About
Plecto is a powerful performance management platform that helps teams visualize real-time data through customizable dashboards. Plecto also offers gamification to motivate teams by offering rewards, contests and instant notifications.
Integrate Plecto with Gong to transform your conversation intelligence into visual KPIs. By connecting these platforms, you can motivate your team with real-time recognition and get a high-level view of how the team’s activities drive performance.
Media
Features
Real-Time Performance Dashboards
- Instant KPI Visualization: Stream Gong metrics (calls made, duration, or Smart Trackers) onto office TVs or mobile devices.
- Blended Data: Combine Gong conversation data with CRM revenue and phone system activity for a 360-degree view of the funnel.
- Custom Formulas: Use Plecto’s formula editor to calculate advanced ratios, like Meetings Booked per 100 Calls or Tracked Term Frequency.
Automated Sales Gamification
- Live Contests: Launch "Race in Space" or "Mountain Climb" competitions triggered by Gong call volume or specific AI-detected outcomes.
- Instant Notifications: Trigger custom sounds, YouTube videos, or GIFs on office screens the moment a rep hits a milestone in Gong.
- Digital Achievements: Award badges and trophies to reps who excel in specific conversation behaviors, visible next to their name on every leaderboard.
Recognition & Rewards
- The Reward Store: Let reps earn virtual coins for Gong activities (like completing a set number of discovery calls) and redeem them for real-world prizes.
- Win Notifications: Broadcast major milestones automatically to Slack, Microsoft Teams, or your Plecto News Feed to keep remote teams connected.
- Leaderboards: Drive healthy competition with live rankings based on any Gong data point, from talk-ratio to total connected calls.
Benefits
Turn Insights into Action
Gong tells you why deals are winning; Plecto ensures those winning behaviors happen every day. By visualizing Gong data, you remove the "black box" of sales activity and replace it with a transparent, high-energy environment that celebrates every step of the sales process.
Integration Diagrams
Data
Calls
Calls
Data
Real-time KPI data and insights
Real-time KPI data and insights
Requirements
Subscription Requirements
- Plecto: An active Plecto subscription is required.
- Gong: An active Gong subscription with API access enabled.
Authentication Requirements
- Plecto Admin: You must have Admin permissions in Plecto to add new data sources.
- Gong Tech Admin: You must have Tech Admin permissions in Gong for the connection.
Connect
- In Plecto: Go to Data management > Data sources > + New data source.
- Search for and select Gong.
- Connect to Gong using your account.
- Allow Plecto to use the necessary scopes ("Calls", "Users").
- Select Data Sets: Choose the specific data objects you want to visualize (e.g., Calls, Transcripts, or Users).
- Configure Sync: Select the Default Date field (usually "Start Time") and the historical data import range (e.g., last 30 days).
- Click Import. Your Gong data will now begin streaming into Plecto and will refresh automatically every few minutes.