# Pylon
> Support platform built for B2B companies. One tool for your ticketing, chat widget, knowledge base, AI support, customer portal, and more.

Canonical page: https://collective.gong.io/integrations/pylon
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/jumubkbb2ergk67vphxudef2f413

## At a glance
- Filter by Category: [Account Insights](https://collective.gong.io/t/primary-category/account-insights)
- Business Outcome: [Retention & Expansion](https://collective.gong.io/t/business-outcome/retention-and-expansion)
- Filter by Feature: Use Gong Data
- Website: [www.usepylon.com](https://www.usepylon.com/)

## Call to actions
- [Connect](https://app.usepylon.com/apps/e43b84df-5c10-41c3-bd6f-ef3f861e320b)

## About
Pylon is the support platform built for B2B companies. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.Pylon's Gong integration allows for support and customer success teams to view data about Gong calls directly in Pylon. This helps create a complete picture of what is going on with a customer. Support and customer success teams can use this to track recent touch points with the customer, review call notes, and more.

## Screenshots
- ![Pylon](https://assets.partnerfleet.app/f8cqh3n6uhcbwj46tz4whq603nkk)
- ![Pylon](https://assets.partnerfleet.app/04qxvi8pd5o04av2v4mubyr05sys)
- ![Pylon](https://assets.partnerfleet.app/3w365g0rd5qwdp3entez97jc3nud)

## Features
- **Import  Calls** — Import Gong calls into Pylon!

## Benefits
- **Calls in Timeline** — View Gong calls in your account activity view in Pylon.

## Permissions
- Calls — Push to Partner — Knowledge Base

## Next steps
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have admin permissions in Pylon.
- **Subscriptions Required** — Must have Pylon subscription.

## Connect
Login to Pylon at app.usepylon.com, head to the App Directory and hit install on the Gong app!