# reOS
> Turn every Gong call into a searchable source of customer truth

Canonical page: https://collective.gong.io/integrations/reos-b376846f-2712-403a-b438-91f2028e7ab8
Marketplace: Gong Collective
Last updated: 2026-06-18
Logo: https://assets.partnerfleet.app/mgrc7sscaisu38hrghsl9lfbhsot

## At a glance
- Filter by Category: [Content](https://collective.gong.io/t/primary-category/content-management), [Product Insights](https://collective.gong.io/t/primary-category/product-insights)
- Filter by Feature: Embed Gong Calls, Use Gong Data
- Website: [www.reos.ai](https://www.reos.ai)

## Call to actions
- [Connect](https://www.reos.ai/)

## About
reOS is a research operating system that turns customer conversations into trusted, shareable insights. The Gong integration imports your call recordings, speaker-attributed transcripts, and metadata into reOS, where AI automatically surfaces themes, clusters feedback, and lets your whole team ask questions across thousands of calls in natural language. Product, research, and CX teams use reOS to move from "we think" to "we know" - without the weeks of manual listening and tagging.

## Screenshots
- ![how it works](https://assets.partnerfleet.app/68jyy1bnmkqllrymgzysiqievfl1)

## Features
- **Full call ingestion** — Recordings, speaker-attributed transcripts, topics, trackers, outcomes, highlights, and participants - all imported as structured, searchable resources.
- **Continuous sync + historical backfill** — Configurable polling keeps new calls flowing in automatically. Backfill historical calls across any date range on demand.
- **Browse & Import** — Pick specific calls from your Gong library when a full sync isn't what you need. Already-imported calls are marked so you never duplicate.
- **Smart filters** — Filter by call direction, minimum duration, internal vs. external scope, and specific Gong workspaces - per channel.
- **AI-powered analysis** — Automatic theme extraction, clustering, and pattern detection across your entire call library - no manual tagging required.
- **Cross-source semantic search** — Ask questions that span Gong calls alongside user interviews, support tickets, and product docs in a single search query.

## Benefits
- **Cut research cycles from weeks to minutes** — Stop listening to calls one at a time. Ask reOS a question and get answers synthesized across your whole Gong library in seconds.
- **Surface the "why" behind your metrics** — Your Gong calls are full of product, pricing, and churn signals. reOS makes them queryable so PMs and researchers can act on them.
- **Democratize customer insight** — Product, design, and CS teams don't need to bug sales or wait on a researcher - they can self serve answers directly from the source.
- **Unify all your qualitative data** — Gong calls live alongside interviews, support tickets, and feedback docs in one searchable brain. One question, every source.

## FAQs
### What data does reOS pull from Gong?
Call metadata (title, timestamp, duration, participants), full transcripts with speaker attribution, topics, trackers, outcomes, highlights, and - when available - the call recording itself. Nothing is pulled before you explicitly connect and configure a channel.

### Who can see the calls once they're imported?
Only authenticated members of the reOS organization that authorized the connection. Access is role-based (Viewer, Member, Admin, Owner) and enforced on every query.

### Can I sync multiple Gong workspaces?
Yes. Pick one or many during channel setup; each workspace can have its own filters, and you can run multiple channels in the same reOS organization.

### What happens if I disconnect?
Syncing stops immediately and the access is revoked from reOS. Calls already imported remain in your reOS organization unless you delete them manually; you can also bulk-delete all content from a Gong channel in one click.

## Permissions
- Calls — Push to Partner — Inputs

## Next steps
- **Subscriptions Required** — Must have reOS paid subscriptionMust have Gong paid subscription
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have organization Admin permissions in reOS

## Connect
Connect reOS to Gong in under two minutes. An admin authorizes the connection via OAuth, picks which workspaces to sync, and chooses filters (call direction, minimum duration, internal/external scope). reOS backfills your historical calls and keeps new ones flowing in automatically. Browse your Gong library inside reOS and import specific calls on demand, or let scheduled sync handle everything in the background. Private calls are always excluded.