About

Seam AI enables our customers to connect their various go-to-market (GTM) tools, creating a unified view of their data and providing seamless synchronization across systems. 

We offer AI-powered research, enriching and prospecting workflows, including the ability to add contacts directly to Flows.

Media

Features

Use Gong Data in Seam AI
How Seam AI uses Gong data
  • Call data (metadata and transcript/summaries where available): Converted into structured intent signals (topics, pain points, competitors, sentiment) and associated with the correct account/contact.
  • User actions (e.g., trackers/keywords, call interactions/notes): Captured to add granular context and to trigger appropriate automated workflows or follow-ups.
  • Scorecards (call coaching/evaluations): Used as qualitative signals in account health and prioritization, and surfaced for coaching insights.
Add Contacts from Seam AI to Engage Flows
Using the unified people view, identify contacts with high intent and setup syncs or plays to be included in sequences/cadences/flows

Benefits

Identify high intent contacts across apps, and include them in flows
Using the unified people view, identify contacts with high intent and setup syncs or plays to be included in sequences/cadences/flows

FAQ

The connection to Gong is only set once by the org admin, this will allow seam to access to the Gong instance data.

Integration Diagrams

Data

Calls

Calls

Flows

Flows

Score Cards

Score Cards

Workspaces

Workspaces

Transcripts

Transcripts

Seam AI
Seam AI
Data

Gong Calls

Gong Calls

Gong Flows

Gong Flows

Gong Score Cards

Gong Score Cards

Gong Workspaces

Gong Workspaces

Gong Transcripts

Gong Transcripts

People

People

Requirements

Authenticating User Requirements

Seam is a multi-tenant application, the Seam org admin setups a Gong Connection using OAuth authentication to allow access Gong's data, then User call permissions are enforced in Seam:
  • We map call ownership/participants to Seam users and/or account teams.
  • Role-based access controls in Seam ensure users only see calls they’re entitled to (e.g., their own calls or calls on their accounts).
  • Admins can configure data visibility by team/role

Subscriptions Required

Seam is a B2B SaaS solution, no additional subscriptions are needed to use the Gong Integration

Connect

Features

Add Contacts to Engage Flows
Use Gong Data

Developed By

Learn More

Features

Add Contacts to Engage Flows
Use Gong Data

Developed By

Learn More