# Skrift
> Transform scattered customer interactions into actionable customer intelligence, all in one place — giving your product, customer success, and account management teams the power to align, act, and exceed expectations

Canonical page: https://collective.gong.io/integrations/skrift
Marketplace: Gong Collective
Last updated: 2025-12-18
Logo: https://assets.partnerfleet.app/ejn9i5q8npxjqzisztqw7v50o9rs

## At a glance
- Filter by Category: [Account Insights](https://collective.gong.io/t/primary-category/account-insights), [Product Insights](https://collective.gong.io/t/primary-category/product-insights), [Workflow & Automation](https://collective.gong.io/t/primary-category/workflow-and-automation)
- Business Outcome: [Retention & Expansion](https://collective.gong.io/t/business-outcome/retention-and-expansion)
- Filter by Feature: Import Calls, Use Gong Data
- Website: [skrift.ai](https://skrift.ai)

## Call to actions
- [Connect](http://app.skrift.ai/integrations/gong/)

## About
Unlock deeper customer intelligence with the Skrift integration for Gong. With AI-powered analysis of every customer conversation—from onboarding calls to quarterly business reviews and support discussions—your post-sales teams gain instant visibility into account health, emerging risks, and expansion opportunities that drive proactive customer success.

## Screenshots
- ![Skrift](https://assets.partnerfleet.app/o7un4dweqmbkmtfe7hc7exv3bag5)

## Features
- **Use Gong Data in Skrift** — Use Gong Call data Skrifty AI intelligence directly from Skrift Activity & agentic analysis to empower post sales teams with rich insights required to drive retention and growth.With Gong Call logs on Skrift Activity timelines, your post sales teams are sure to capture all customer interactions while being alerted to upsell opportunities or potential customer-health risk factors across their book of business.

## Benefits
- **Always On Account Management Assistant** — Automatically identify churn risks, expansion signals, and adoption barriers from every customer conversation in Gong
- **Proactive Customer Success** — Transform unstructured call data into actionable intelligence that triggers timely CS workflows and interventions

## FAQs
### How often is data synced?
Data syncs in three ways:Immediately via webhook when calls complete (if configured)Daily automated sync for calls from the past 2 daysOn-demand when you click "Sync Now"

### Can I connect multiple Gong accounts?
No, each Skrift organization can only connect one Gong account at a time.

### Can I select multiple workspaces?
Yes! You can select as many workspaces as you need. At least one must be selected.

### How far back can I sync historical data?
You can sync calls from any date in the past by adjusting the "From Date" in your settings. However, very large date ranges may take longer to process.

## Permissions
- Calls & Metadata — Push to Partner — Skrift Activity

## Next steps
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have Admin permissions in Skrift
- **One or More Workspaces** — Skrift can ingest calls and transcripts from one or more of your Workspaces. You'll have the option to select which Workspaces in the Skrift Gong Integration settings.

## Connect
For detailed instructions on connecting to Gong, check out the detailed instructions here.