Sonora
One AI interface. Every customer signal.
About
Sonora provides a unified, AI-native platform that augments customer knowledge across calls, CRM, support, product usage, and more. With this integration, Sonora AI enriches customer insights using call data.
Media
Features
Use Gong Data in Sonora
Bring conversation intelligence directly into Sonora to analyze every customer call and surface leading indicators of churn or expansion.
Unified Customer Health View
Combine data from Gong, Salesforce, Zendesk, and product analytics into a single view that tracks customer sentiment, usage, and risk.
Benefits
40% reduction in customer escalations
By surfacing early risk cues from calls and messages before they become escalations.
8x faster product feedback cycles
Automatically consolidate feature requests from Gong, Zendesk, and Slack so PMs act on what matters most.
25% increased in Net Dollar Retention
Identify expansion opportunities and prevent churn through real-time health tracking.
Integration Diagrams
Sonora runs 30+ purpose-built AI and ML models to enrich your raw customer data.
Data
Calls
Calls
Data
Calls
Calls
Requirements
Subscriptions Required
Must have Sonora subscription
Must have Gong subscription
Must have Gong subscription
Authenticating User Requirements
To authenticate this integration for the first time, a user must be a Gong Tech Admin and have admin permissions in Sonora