# Sonora
> One AI interface. Every customer signal.

Canonical page: https://collective.gong.io/integrations/sonora
Marketplace: Gong Collective
Last updated: 2026-01-29
Logo: https://assets.partnerfleet.app/v656h2mli8t8jvcq3g8goifp15yl

## At a glance
- Filter by Category: [Account Insights](https://collective.gong.io/t/primary-category/account-insights)
- Business Outcome: [Rep Productivity](https://collective.gong.io/t/business-outcome/rep-productivity)
- Filter by Feature: Use Gong Data
- Website: [usesonora.com](https://usesonora.com)

## Call to actions
- [Connect](https://app.usesonora.com/login)

## About
Sonora provides a unified, AI-native platform that augments customer knowledge across calls, CRM, support, product usage, and more. With this integration, Sonora AI enriches customer insights using call data.

## Screenshots
- ![Sonora](https://assets.partnerfleet.app/hw3mte5wdwlzj4s7c8njjbke196j)

## Features
- **Use Gong Data in Sonora** — Bring conversation intelligence directly into Sonora to analyze every customer call and surface leading indicators of churn or expansion.
- **Unified Customer Health View** — Combine data from Gong, Salesforce, Zendesk, and product analytics into a single view that tracks customer sentiment, usage, and risk.

## Benefits
- **40% reduction in customer escalations** — By surfacing early risk cues from calls and messages before they become escalations.
- **8x faster product feedback cycles** — Automatically consolidate feature requests from Gong, Zendesk, and Slack so PMs act on what matters most.
- **25% increased in Net Dollar Retention** — Identify expansion opportunities and prevent churn through real-time health tracking.

## Permissions
Sonora runs 30+ purpose-built AI and ML models to enrich your raw customer data.

- Calls — Pull from Partner — Calls

## Next steps
- **Subscriptions Required** — Must have Sonora subscriptionMust have Gong subscription
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have admin permissions in Sonora

## Connect
info@usesonora.com