# Survicate
> Capture more customer feedback and deliver a better customer experience

Canonical page: https://collective.gong.io/integrations/survicate
Marketplace: Gong Collective
Last updated: 2026-03-25
Logo: https://assets.partnerfleet.app/ka2whioo9ra764ruy9higoe2x4ay

## At a glance
- Filter by Category: [Account Insights](https://collective.gong.io/t/primary-category/account-insights)
- Business Outcome: [Retention & Expansion](https://collective.gong.io/t/business-outcome/retention-and-expansion)
- Filter by Feature: Use Gong Data
- Website: [survicate.com](https://survicate.com)

## Call to actions
- [Connect](https://panel.survicate.com/o/your_organization_id/w/your_workspace_id/integrations/gong)

## About
This integration enables seamless synchronization of Gong Call Transcripts to the Survicate Insights Hub and centralizes customer conversations and feedback. With automatic sync and flexible options to import historical transcripts users can easily capture and analyze key insights from Gong calls, empowering data-driven decision-making and enhanced customer experience strategies.

## Screenshots
- ![Survicate](https://assets.partnerfleet.app/0ntqtdvi6h6ea12dm4jxo2aqeumz)

## Features
- **Use Gong Data in Survicate** — Continuously sync Gong Call TranscriptsFetch past Gong Call Transcripts upon connectionAutomatically extract insights from transcripts and detect sentimentAutomatically assign transcripts to your custom topics

## FAQs
### How frequently are call transcripts synchronized between Gong and Survicate Insights Hub?
Call transcripts are automatically synchronized every hour for new calls once the integration is enabled.

### Can I import past call transcripts from Gong into the Insights Hub?
Yes, when setting up the integration, you can choose to import past call transcripts from the last 30 days, last quarter, last 6 months, or last year. You can also skip importing past data if you prefer to sync only new call transcripts going forward.

## Permissions
- Gong Call Data — Push to Partner — Survicate

## Next steps
- **Subscription Requirements** — Survicate self-service plans with a free 10-day trialCustom package with sales assist - book a call hereAvailable with all Gong subscription levels
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have  admin permissions in Survicate.

## Connect
Log in to your Survicate accountNavigate to Integrations in the top barFind “Gong” integration and click on itClick the “Connect” buttonComplete oAuth as promptedEnable automatic synchronization of Gong call transcripts to Survicate Insights Hub and click “Save”Choose the time frame of past call transcripts to import and click “Import”