Talkdesk
Want full visibility into your deals? Capture your call data.
About
Take your contact center into the digital age with a modern cloud solution. Talkdesk's intuitive user experience increases productivity, while 30+ out-of-the-box integrations allow you to take a unified approach to customer service.
This integration allows Salesforce users to ingest TalkDesk calls and leverage Gong Conversational Intelligence.
Features
Import Talkdesk Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
The speaker separation for Talkdesk recordings is stereo.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong.
Yes. This integration requires use of Salesforce CRM.
Integration Diagrams
Data
Gong
Gong
Data
Talkdesk Calls
Talkdesk Calls
Requirements
Subscriptions Required
This integration requires TalkDesk call recordings be pushed to Salesforce as tasks by following the steps in Logging Calls with the Salesforce CTI.
Salesforce integration required*
Salesforce integration required*
Authenticating User Requirements
To authenticate this integration for the first time, a user must be a Gong Tech Admin and a Salesforce Admin.
Connect
Enable this integration from Gong Company Settings > Telephony Systems
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with TalkDesk that stereo call recording is enabled.
Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with TalkDesk that stereo call recording is enabled.