# Talkdesk
> Want full visibility into your deals? Capture your call data.

Canonical page: https://collective.gong.io/integrations/talkdesk
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/54lhkzldiwd3rkm38igahsu7jjrb

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [talkdesk.com](https://talkdesk.com/)

## Call to actions
- [Connect](https://gong.app.gong.io/welcome/sign-in?targeturl=%2Fintegrations%2Ftelephonycalls%2Fadd-integration%3Fflavor%3Dtalkdesk_sfdc)

## About
Take your contact center into the digital age with a modern cloud solution. Talkdesk's intuitive user experience increases productivity, while 30+ out-of-the-box integrations allow you to take a unified approach to customer service.This integration allows Salesforce users to ingest TalkDesk calls and leverage Gong Conversational Intelligence. 

## Features
- **Import Talkdesk Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

## FAQs
### What is the speaker separation for Talkdesk recordings?
The speaker separation for Talkdesk recordings is stereo.This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

### Is there a CRM dependency for using the TalkDesk integration?
Yes. This integration requires use of Salesforce CRM.

## Permissions
- Gong — Pull from Partner — Talkdesk Calls

## Next steps
- **Subscriptions Required** — This integration requires TalkDesk call recordings be pushed to Salesforce as tasks by following the steps in Logging Calls with the Salesforce CTI.Salesforce integration required*
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and a Salesforce Admin. 

## Connect
Enable this integration from Gong Company Settings > Telephony SystemsNote: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with TalkDesk that stereo call recording is enabled.