# Telephony Connect for Zoom Contact Center
> Bring Zoom Contact Center calls into Gong for a complete view of customer conversations.

Canonical page: https://collective.gong.io/integrations/telephony-connect-for-zoom-contact-center
Marketplace: Gong Collective
Last updated: 2026-05-11
Logo: https://assets.partnerfleet.app/118djunqsoaddo8qjjy1o6f4hp8f

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [www.revopsherpas.com](https://www.revopsherpas.com/)

## Call to actions
- [Connect](https://www.revopsherpas.com/#talktous)

## About
Integrate Zoom Contact Center with Gong to capture and analyze every customer interaction. Telephony Connect brings Zoom Contact Center calls into Gong, enabling transcription, AI insights, coaching, and visibility across your customer conversations. The result is better visibility into customer interactions, stronger performance across teams, and a more complete view of your revenue and support workflows.

## Screenshots
- ![Showing Zoom Contact Center calls flowing into Gong](https://assets.partnerfleet.app/eu40jk5uaw849ze2yrpvfwlyaq9t)

## Features
- **Import Zoom Contact Center Calls into Gong** — Telephony Connect brings Zoom Contact Center calls into Gong, enabling those conversations to be captured, stored, and analyzed even though Gong does not natively support Zoom Contact Center.
- **Preserve Participant and Call Metadata** — Telephony Connect brings in the participant and call-level metadata Gong needs to associate conversations to the right people, accounts, and opportunities.
- **OAuth-Based Secure Integration** — The integration connects Zoom Contact Center and Gong using industry-standard OAuth authentication, ensuring secure, controlled access.

## Benefits
- **Use Gong with Zoom Contact Center Without Switching Platforms** — Telephony Connect allows you to bring Zoom Contact Center calls into Gong even though Gong does not natively support Zoom Contact Center. This lets you keep the contact center platform that already works for your business while still extending Gong across those conversations.
- **Ensure Calls Are Properly Contextualized in Gong** — By bringing in the participant and call-level metadata Gong needs, Telephony Connect helps Gong associate conversations to the right people, accounts, and opportunities where applicable. This makes the calls more useful for search, analysis, and workflow alignment.
- **Get More Value from Your Gong Investment** — By extending Gong to include Zoom Contact Center conversations, Telephony Connect expands the set of interactions your teams can review, analyze, and learn from. This gives teams broader visibility into customer conversations and increases the value of Gong across your business.

## FAQs
### What does Telephony Connect for Zoom Contact Center do?
Telephony Connect for Zoom Contact Center brings Zoom Contact Center calls into Gong through a secure managed integration, allowing teams to capture and analyze customer conversations in Gong even though Gong does not natively support Zoom Contact Center.

### What are the benefits of connecting Zoom Contact Center and Gong?
Connecting Zoom Contact Center and Gong allows teams to extend Gong across a broader set of customer conversations without switching away from the contact center platform they already use. This gives teams greater visibility into customer interactions and broader coaching coverage across conversations that would otherwise remain outside Gong.

### What data does Telephony Connect send into Gong?
Telephony Connect sends Zoom Contact Center call data into Gong, along with the participant and call-level metadata Gong needs to associate conversations to the right people, accounts, and deals where applicable. This helps make those calls more useful inside Gong for review, search, and analysis.

### Can I use all Gong features with Telephony Connect for Zoom Contact Center?
Yes. Calls brought into Gong through Telephony Connect are treated the same as calls from any other telephony or web conferencing system, whether that system is natively supported by Gong or not. There is no Gong feature limitation simply because the calls originated in Zoom Contact Center rather than a native integration.

### How is Telephony Connect priced?
Telephony Connect pricing includes a one-time implementation fee and an ongoing subscription based primarily on call volume. Pricing is not based on the number of users, but rather on the volume of calls being processed through the integration. Contact RevOps Sherpas for pricing based on your expected call volume and implementation scope.

### How does installation and authentication work?
Telephony Connect uses a simple, secure installation process based on industry-standard OAuth authentication and a least-privilege access model.

### What information is needed to scope a Zoom Contact Center integration?
To properly scope and recommend the appropriate Telephony Connect architecture for Zoom Contact Center, RevOps Sherpas reviews a few key factors, including:Approximate total daily or weekly call volumeApproximate call volume associated with users expected to be licensed Gong usersWhether recordings are stereo or monoWhether customer phone numbers are generally present in the CRMAny call association or matching requirements beyond Gong’s standard “associate by phone number” behaviorWhether the customer is comfortable with a secure third-party hosted managed integrationWhich CRM platform is being usedThe primary drivers of pricing and overall solution design are call volume, audio format, metadata completeness, call association requirements, and security or hosting considerations. Once these details are understood, RevOps Sherpas recommends an appropriate architecture and pricing.

## Permissions
- Calls — Pull from Partner — Engagements, Recordings

## Next steps
- **Subscriptions Required** — GongZoom Contact Center
- **Authenticating User Requirements** — Initial authentication requires a Gong Tech Admin and Zoom Contact Center admin permissions to complete the OAuth connection.

## Connect
Contact RevOps Sherpas to begin your Telephony Connect setup.Connect Zoom Contact Center and Gong using industry-standard OAuth authentication.Configure call ingestion and mapping into Gong.Validate call capture and begin analyzing conversations in Gong.

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