About

With this integration, Useful accesses Gong Call Transcripts to help  extract product feedback and associate customer voices to in-flight work and roadmap items in product development.

Features

Use Gong Data in Useful
The Useful integration makes it easy for customer-facing teams to capture and share product feedback from Gong Calls with product teams so the entire organization is on the same page about what matters most to customers.

FAQ

You must be a Technical Administrator role in Gong in order to configure the Useful integration.
When connected, users can import calls that are publicly visible within your Gong account. Calls that are marked as private cannot be accessed or imported.

Integration Diagrams

Data

Gong Call Data

Gong Call Data

Useful
Useful
Data

Useful

Useful

Connect

  1. Navigate to the Integrations tab within Settings (Settings > Integrations) in Useful
  2. Click “Connect to Gong” via OAuth
  3. Click "Allow" from the authorization screen after reviewing the requested permissions and scope of the integration

Note: You must be a Technical Administrator in Gong to authorize the integration.

Filter by Category

Features

Use Gong Data

Developed By

Useful

Connect

Filter by Category

Features

Use Gong Data

Developed By

Useful

Connect