# Useful
> Effortlessly capture product feedback

Canonical page: https://collective.gong.io/integrations/useful
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/0epp5mtg1ctjkau8jvm8xr2sg7xf

## At a glance
- Filter by Category: [Product Insights](https://collective.gong.io/t/primary-category/product-insights)
- Business Outcome: [Retention & Expansion](https://collective.gong.io/t/business-outcome/retention-and-expansion)
- Filter by Feature: Use Gong Data
- Website: [useful.app](https://useful.app/)

## Call to actions
- [Connect](https://help.useful.app/getting-started/connecting-to-gong)

## About
With this integration, Useful accesses Gong Call Transcripts to help  extract product feedback and associate customer voices to in-flight work and roadmap items in product development.

## Features
- **Use Gong Data in Useful** — The Useful integration makes it easy for customer-facing teams to capture and share product feedback from Gong Calls with product teams so the entire organization is on the same page about what matters most to customers.

## FAQs
### What permission level do I need to be in order to connect Gong to Useful?
You must be a Technical Administrator role in Gong in order to configure the Useful integration.

### Does Useful import calls that are marked as "private" in Gong?
When connected, users can import calls that are publicly visible within your Gong account. Calls that are marked as private cannot be accessed or imported.

## Permissions
- Gong Call Data — Push to Partner — Useful

## Connect
Navigate to the Integrations tab within Settings (Settings > Integrations) in UsefulClick “Connect to Gong” via OAuthClick "Allow" from the authorization screen after reviewing the requested permissions and scope of the integrationNote: You must be a Technical Administrator in Gong to authorize the integration.