UserGems
The easy button for AI outbound campaigns
About
UserGems AI Agent, Gem-E, turns your Gong call transcriptions into revenue signals. By
analyzing mentions of job changes, buying intent, or competitor references, UserGems
automatically identifies when your past champions and key contacts are ready to buy again
— so your reps can act at the right moment.
Features
Use Gong Data with UserGems AI Agents
Connect your Gong Account to UserGems to analyze your meeting transcripts to use to
trigger outbound campaigns and craft AI messages.
Benefits
Use real call content in AI messages
Company personalization:
Add real personalization to Revive Closed Lost campaigns - not just ‘checking in’ emails.
Pair with Gem-E, the Outbound AI Agent to add the following context into messages:
Person specific personalization:
●Goals and pain points they specifically mentioned
●Objections they specifically mentioned
●Their specific feedback on pricing
●Solutions they specifically mentioned trying
Company personalization:
●Closed Lost reason
●Goals
●Goals
●Pricing
●Objections
●Pain points
●Other solutions
●Referenced important colleagues during the calls
Integration Diagrams
Data
Data
Requirements
Subscriptions Required
You must have an active contract with UserGems
Authenticating User Requirements
To authenticate this integration for the first time, a user must be a Gong Tech Admin and have admin permissions in UserGems
Connect
Connecting UserGems to your Gong workspace is simple and takes just a few minutes:
-
Log in to UserGems
Go to your UserGems dashboard and navigate to Settings > Connected Applications.
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Locate Gong
Click on the Gong integration link.
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Authorize Access
You’ll be redirected to Gong. Sign in and grant UserGems permission to access your call transcription data.
Note: We request read-only access to transcriptions and metadata. We do not store call audio.
-
Start Receiving Signals
Signals will appear in audiences and will be available in workflows.