# UserGems
> The easy button for AI outbound campaigns

Canonical page: https://collective.gong.io/integrations/usergems
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/bq1krvgx77l9pi5c2r5i62z5tj9j

## At a glance
- Filter by Category: [Account Insights](https://collective.gong.io/t/primary-category/account-insights)
- Business Outcome: [New Business](https://collective.gong.io/t/business-outcome/new-business), [Rep Productivity](https://collective.gong.io/t/business-outcome/rep-productivity)
- Filter by Feature: Use Gong Data
- Website: [usergems.com](https://usergems.com)

## Call to actions
- [Connect](https://app.usergems.com)

## About
UserGems AI Agent, Gem-E, turns your Gong call transcriptions into revenue signals. Byanalyzing mentions of job changes, buying intent, or competitor references, UserGemsautomatically identifies when your past champions and key contacts are ready to buy again— so your reps can act at the right moment.

## Features
- **Use Gong Data with UserGems AI Agents** — Connect your Gong Account to UserGems to analyze your meeting transcripts to use totrigger outbound campaigns and craft AI messages.

## Benefits
- **Use real call content in AI messages** — Add real personalization to Revive Closed Lost campaigns - not just ‘checking in’ emails.Pair with Gem-E, the Outbound AI Agent to add the following context into messages:Person specific personalization:●Goals and pain points they specifically mentioned●Objections they specifically mentioned●Their specific feedback on pricing●Solutions they specifically mentioned tryingCompany personalization:●Closed Lost reason●Goals●Pricing●Objections●Pain points●Other solutions●Referenced important colleagues during the calls

## Permissions
-  — Push to Partner — 

## Next steps
- **Subscriptions Required** — You must have an active contract with UserGems
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have  admin permissions in UserGems

## Connect
Connecting UserGems to your Gong workspace is simple and takes just a few minutes:Log in to UserGemsGo to your UserGems dashboard and navigate to Settings > Connected Applications.Locate GongClick on the Gong integration link.Authorize AccessYou’ll be redirected to Gong. Sign in and grant UserGems permission to access your call transcription data.Note: We request read-only access to transcriptions and metadata. We do not store call audio.Start Receiving SignalsSignals will appear in audiences and will be available in workflows.