# Usersnap
> Usersnap is a product discovery and user feedback platform that helps product teams capture, analyze, and build with user evidence at all stages of the development cycle.

Canonical page: https://collective.gong.io/integrations/usersnap
Marketplace: Gong Collective
Last updated: 2026-03-20
Logo: https://assets.partnerfleet.app/k5jufk1zmqn4xslpvkp5vap8xb4q

## At a glance
- Filter by Category: [Product Insights](https://collective.gong.io/t/primary-category/product-insights), [Workflow & Automation](https://collective.gong.io/t/primary-category/workflow-and-automation)
- Filter by Feature: Import Calls, Use Gong Data
- Website: [usersnap.com](https://usersnap.com/)

## Call to actions
- [Connect](https://app.usersnap.com/)

## About
Usersnap is a product discovery and user feedback platform that helps product teams capture, analyze, and build with user evidence at all stages of the development cycle.This integration turn sales conversations into actionable product research insights while centralizing feedback from other channels in Usersnap.

## Screenshots
- ![View structured user feedback and act timely, Usersnap](https://assets.partnerfleet.app/byg4j5s9icl5xla9r3xmgomcfp1v)
- ![Templates for customer insights data ingestion to Usersnap](https://assets.partnerfleet.app/dc7strqej29gmgz5m9q502ghbld1)
- ![Prioritize opportunities from user evidence on Usersnap](https://assets.partnerfleet.app/az2vjanlcdv641v03xai81jk90tc)

## Features
- **Use Gong Data in Usersnap** — With this integration, Gong transcripts are ingested into Usersnap as structured feedback items. Usersnap analyzes each data source to extract pain points, desired outcomes, competitive mentions, market gaps, and other key signals, then distributes them to the right projects. The Sentiment Sensor auto-tags, categorizes, and surfaces emerging trends while suggesting root-cause hypotheses to uncover high-impact opportunity areas. Every opportunity on the planning board stays directly linked to its supporting evidence, making it easy to trace strategic decisions back to real customer conversations.

## Benefits
- **Turn sales calls into product insights** — Automatically convert valuable feedback from Gong into structured, discovery-ready insights in Usersnap. Don’t let critical customer signals get lost.
- **Centralize feedback for co-pilot product discovery** — Combine Gong with in-app feedback, surveys, and other customer channels in Usersnap to create a single source of truth that guides problem discovery and evidence-based decisions.
- **Prioritize and build with real evidence** — Use authentic customer language and real-time context from sales conversations to validate assumptions, uncover opportunities, and prioritize roadmap initiatives with confidence.

## Permissions
Usersnap imports Gong call transcripts through the webhook to analyse the content and create useful product insights. 

- Call Transcript — Push to Partner — Feedback

## Next steps
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin. 
- **Subscriptions Required** — Must have Usersnap Starter subscriptionMust have Gong Foundation subscription

## Connect
Obtain Usersnap’s webhook URL from the channel integration settingsIn Gong, go to Admin center > Settings > Ecosystem > Automation rulesCreate a new rulePaste your Usersnap destination URL to the webhook actionIn Usersnap, authenticate with Gong’s JWT public keyEnable the rule after testing