Workbounce
The AI Powered Revenue Enablement Platform Your Team & Customers Are Asking For
About
Surface answers from previous customer conversations in Workbounce search
Features
Use Gong Data in Workbounce
Go beyond lagging metrics with our Voice of Customer insights platform that understands the “why” behind your KPIs.
Benefits
Break down knowledge silos in your organisation Surface answers from previous customer conversations Understand frequently asked questions.
FAQ
Yes - there are user level permissions around which users to import external call recording transcripts for. Data is only synced once these users have been selected. If a user is deselected at any point, all their call recording data is deleted automatically.
Workbounce does not process internal calls. If all participants share one of the pre-determined “internal domains” during onboarding, the call will not be processed.
Yes, Workbounce takes information security, privacy and protection incredibly seriously. We are SOC 2 certified, give you as much control as possible each integration step, and only ever use data for its intended purpose. For more information, please visit our Trust Centre - trust.workbounce.com.
Integration Diagrams
Data
Gong Call Data
Gong Call Data
Data
Workbounce
Workbounce
Connect
- Ensure you are an admin in Workbounce and Gong.
- Head to Settings -> Integrations -> Team
- Toggle the Gong integration to “On” and authenticate.
- Back in Workbounce, head to Settings -> Team -> Permissions
- Select the users you’d like to import external call recordings for and select “Sync”