# Xerpa
> Every Rep a Top Performer

Canonical page: https://collective.gong.io/integrations/xerpa
Marketplace: Gong Collective
Last updated: 2026-03-26
Logo: https://assets.partnerfleet.app/xevtdeen6q6p020m57kjlykm0vgw

## At a glance
- Filter by Feature: Import Calls
- Website: [xerpa.ai](https://xerpa.ai/)

## Call to actions
- [Connect](https://app.xerpa.ai/integrations)

## About
Xerpa AI syncs call transcripts from your Gong workspace at the organization level. Transcripts are used to power AI-driven sales coaching and analytics. Calls marked as private in Gong are automatically excluded and never pulled.

## Screenshots
- ![connect to gong](https://assets.partnerfleet.app/p7bq8tqj291mhbo9v812n2ogm7yj)
- ![Xerpa AI does not display raw Gong data directly. Instead, call transcripts are processed through our AI pipeline to extract and aggregate sales objections and the responses reps use to handle them. These aggregated insights are then fed into our LLM-powered coaching tables, which help sales teams identify patterns and improve their objection handling. The attached diagram illustrates this data flow.](https://assets.partnerfleet.app/i4oau45bi0pkyydagjwbh1491qj7)

## Features
- **Embed Gong Calls in  Xerpa** — The Gong integration automatically syncs recorded sales calls and transcripts directly into Xerpa. Once connected, Xerpa pulls call data including conversation transcripts, speaker information, and associated CRM opportunity context—enriching your Xerpa AI coaching experience with real conversation history. 

## Benefits
- **Call Transcripts** — This allows Xerpa's AI agents to reference actual customer interactions when providing real-time guidance during live calls, making recommendations more relevant and personalized to each deal. The integration runs in the background with incremental syncing, keeping your conversation history current.

## FAQs
### How are my permissions and data used?
User attribution is handled via email matching — we match internal call participants to users in our system by their email address to attribute calls for coaching purposes. Org-scoped visibility — all non-private call data is scoped to the organization. We do not replicate Gong's per-user call visibility model; instead we rely on the privacy flag to exclude restricted content, and surface only AI-derived coaching insights (not raw transcripts) to end users. 

### Will my calls marked as Private be synced?
Private calls are explicitly filtered out using the isPrivate flag from the API — they are never stored or processed. 

## Permissions
- Call Data — Push to Partner — Coaching Intelligence

## Next steps
- **Authenticating User Requirements** — To authenticate this integration for the first time, a user must be a Gong Tech Admin and have super admin permissions in Xerpa and Gong
- **Subscriptions Required** — Must have Xerpa paid subscription.Must have Gong subscription that allows API access

## Connect
1. Log in to your Xerpa AI account and navigate to Settings → Integrations.2. Click "Connect" next to Gong.3. You will be redirected to Gong to authorize Xerpa AI to access your organization's call transcripts.4. Once authorized, Xerpa AI will begin syncing your team's non-private call transcripts automatically.