# Ytel
> Increase close rates by improving the behaviors that drive closed deals.

Canonical page: https://collective.gong.io/integrations/ytel
Marketplace: Gong Collective
Last updated: 2025-10-07
Logo: https://assets.partnerfleet.app/3wm5pmv2x0vzgajm7iup9p2j3r6z

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Filter by Feature: Import Calls
- Website: [ytel.com](https://ytel.com/)

## Call to actions
- [Connect](https://app.gong.io/welcome/sign-in?targeturl=%2Fintegrations%2Ftelephonycalls)

## About
Ytel’s modern calling and texting software helps businesses improve their answer rates.Ingest Ytel calls and leverage Gong Conversational Intelligence with this integration. 

## Features
- **Import Ytel Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

## FAQs
###  What is the speaker separation for Ytel recordings?
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.

###  Will Gong be able to separate speakers from Ytel recordings?
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.

## Permissions
- Gong — Pull from Partner — Ytel Calls

## Connect
Enable this integration from Gong Company Settings > Telephony Systems