# Zendesk
> Zendesk lets you deliver personalized solutions to complex issues with integrated call center software

Canonical page: https://collective.gong.io/integrations/zendesk
Marketplace: Gong Collective
Last updated: 2026-01-21
Logo: https://assets.partnerfleet.app/y2pkfpop56diglw2uus7bgl91ewa

## At a glance
- Filter by Category: [Telephony & Dialer](https://collective.gong.io/t/primary-category/telephony-and-dialer)
- Business Outcome: [Rep Productivity](https://collective.gong.io/t/business-outcome/rep-productivity)
- Filter by Feature: Import Calls, Use Gong Data
- Website: [www.zendesk.com.br/#georedirect](https://www.zendesk.com.br/#georedirect)

## Call to actions
- [Connect](https://app.gong.io/company/redirect-endpoint?targeturl=/company/zendesk-integration?app-version-id=8826661432902850947)

## About
Zendesk is a customer service platform that empowers organizations to improve customer engagement and better understand their customers with easy to use solutions. Ingest Zendesk Telephony Calls and leverage Gong Conversational Intelligence. 

## Screenshots
- ![Zendesk](https://assets.partnerfleet.app/dgeoiyumj757k1glyng9qqkzia45)

## Features
- **Import Zendesk Calls** — Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 
- **Use Gong Data in Zendesk** — Create Support Tickets directly from Gong Call Transcripts and capture customer issues in their own words.

## Permissions
- Gong — Bi-Directional — Zendesk

## Connect
Follow these steps to enable the Zendesk telephony integration Follow these steps to create Zendesk Tickets from Call Transcripts