Zentrik
Bring Gong calls into your product decisions. Zentrik finds recurring customer needs and keeps the quotes behind the work your team chooses.
About
Zentrik helps B2B software teams decide what to build and how it should work from customer evidence. Your team reviews the findings and carries the quotes behind each decision into product briefs and delivery.
With a read-only Gong connection, choose individual calls or save recurring imports filtered by trackers, title rules, and an external-participant requirement. Zentrik finds recurring customer needs in the transcripts and keeps each insight linked to the speaker, quote, and call.
With a read-only Gong connection, choose individual calls or save recurring imports filtered by trackers, title rules, and an external-participant requirement. Zentrik finds recurring customer needs in the transcripts and keeps each insight linked to the speaker, quote, and call.
Media
Features
Use Gong Data in Zentrik
Import Gong call transcripts into Zentrik and identify customer needs, pain points, and feature requests. Review individual conversations or configure recurring imports, with insights linked to their source evidence.
Benefits
Find customer needs across conversations
Review insights from Gong calls alongside support feedback and research to understand which customer problems repeat.
Carry customer evidence into delivery
Your team reviews the customer quotes and decides what to build. Keep those quotes and their sources attached as the work moves into product briefs, Jira, and supported AI tools.
Focus on relevant calls
Select calls individually or configure recurring imports with date windows, title rules, and Gong tracker filters.
FAQ
Zentrik imports call transcripts and relevant call details, including speaker and participant context. Optional Gong tracker filters help you select relevant conversations. The integration does not download audio or video recordings.
Zentrik analyzes imported transcripts to identify customer needs, pain points, and feature requests. Insights remain linked to their supporting evidence so your team can review the original context and connect findings to product opportunities and ideas.
Yes. Review and select individual calls, or configure recurring imports with rules such as date windows, title matching, and Gong trackers. You can also require calls to include an external participant.
No. The integration uses read-only permissions to retrieve calls, transcripts, call details, and tracker settings. It does not create, update, or delete data in Gong.
When account matching is enabled, Zentrik uses external participants’ company domains or a title pattern to match calls to existing accounts. Calls with ambiguous matches stay unlinked so your team can review them.
The illustration uses fictional sample data to show a Gong quote becoming evidence for a product decision and delivery work. The mention counts, accounts, and ARR are examples, not customer results. Gong supplies the call transcripts; account and revenue context comes from separate account or CRM data. Your team reviews the evidence and decides what to build.
Integration Diagrams
Zentrik retrieves Gong transcripts and call details through a read-only connection. Imported conversations become signals, which Zentrik analyzes for product insights linked to the original evidence.
Data
Data
Zentrik insights
Zentrik insights
Requirements
Subscriptions Required
An active Zentrik workspace with Gong access is required. Scheduled imports require Team or higher, or an active trial with scheduling access. Connection charges and signal limits apply under your plan; published connection pricing starts at $50 per connection per month. See Zentrik pricing for current terms. A workspace owner or admin must configure the connection.
Gong Tech Admin approval
An active Gong account with access to the required calls and transcripts is required. A Gong Tech Admin must authorize the OAuth connection and approve the requested read permissions.
Connect
You’ll need a Zentrik workspace owner or admin and a Gong Tech Admin to authorize the connection.
- Sign in to Zentrik and open Discovery → Import signals → Gong.
- Choose OAuth, then click Connect to Gong.
- Sign in to Gong as a Tech Admin and approve the requested read permissions.
- You’ll return to the Gong import dialog in Zentrik. Review the available calls, select the conversations you want, and import them for analysis.
You can also connect through Settings → Integrations → Gong. API key and secret authentication remains available, and existing API key connections continue working.
For detailed instructions, visit the Gong setup guide.